Assertiveness and Negotiation Skills in the Workplace

Learn how to develop confidence and positive communication skills for the workplace in a relaxed, informal setting with plenty of opportunities to learn and discuss key concepts and relate them to your own experience.

 Learn how to:-

-Build self-confidence and assertiveness

-Develop responses to 'hot buttons'

-Understand conflict resolution styles

-Cope with everyday putdowns

-Use 7 different types of assertion 

-Be assertive upwards

-Contribute assertively to meetings